Terms of Service

1.1 BLNC provides personalized nutritional supplement ordering services, including genetic testing analysis and professional nutritionist consultation.

1.2 This service is limited to Taiwan region members who are at least 18 years old or have legal guardian consent.

1.3 All test results and nutritional recommendations are for reference only and cannot replace professional medical advice.

2.1 Members must register with a real phone number to ensure accurate contact information.

2.2 Each phone number can only register one member account.

2.3 Members are responsible for protecting account security. Report any suspicious activity to customer service immediately.

3.1 BLNC offers four main product plans:

3.2 First-time members will receive complete genetic test reports and personalized nutrition recommendations.

3.3 Returning members can continue ordering supplements based on previous test results.

4.1 All products require prepayment at the time of ordering.

4.2 Full refunds available before shipping. After shipping, handled according to Consumer Protection Act.

4.3 Genetic testing services are non-refundable once processing begins.

4.4 For product quality issues, the company will provide exchange or refund services.

5.1 BLNC strictly complies with the Personal Data Protection Act to protect member privacy.

5.2 Genetic test data is only used for nutrition analysis and will not be used for other commercial purposes.

5.3 Members may request to review, correct, or delete personal data at any time.

5.4 The company uses industry-standard security measures to protect member data.

6.1 Website content, testing technology, and nutrition formulas are BLNC intellectual property.

6.2 Members may not copy, distribute, or commercially use related content without authorization.

6.3 Personal test reports are for the member's personal use only and may not be transferred or shared.

7.1 BLNC nutritional recommendations cannot replace medical diagnosis or treatment.

7.2 Members should consult professional medical advice before deciding to use nutritional supplements.

7.3 For personal health issues arising from product use, we recommend seeking medical assistance.

8.1 BLNC reserves the right to modify these terms, with changes posted on the website.

8.2 Continued use of services constitutes acceptance of modified terms.

8.3 Major term changes will be notified to members via email.